If you are experiencing technical difficulties with features, read though this troubleshooting section. Here, a number of problems are presented with corresponding solutions.
http://java.com/en/download/index.jsp
After this is downloaded and installed please restart your computer. Once your computer has rebooted, to access the charts, please double-click on the icon for the Desktop Lite, located on your computer's desktop.
The following Microsoft Windows service packs are required in order for the latest Sun Java to run successfully.
Microsoft Windows XP - SP1 or newer
Microsoft Windows 2000 - SP3 or newer
To download the latest service pack for your computer, please visit:
http://www.windowsupdate.com
Browser Upgrade:
For your browser upgrade on Internet Explorer, access the link:
http://www.microsoft.com/windows/ie/downloads/default.asp
For your browser upgrade on Netscape, you can access this link:
http://home.netscape.com/smartupdate/index.html
This section is broken down into two different parts, one is for those client using the Online product and are having trouble accessing the online product, while the other is dedicated to those clients using the Desktop software, and are encountering difficulty when trying to access the Desktop software.
To use the Desktop charts with a firewall, the firewall needs to have port 80 and port 443 opened. As long as these two ports are open, you should be able to use the Desktop charts.
Are you using a proxy server in your network, if you are, then you just need to enter the proxy's IP address. Otherwise, you should speak with your network administrator to have the proxy client installed.
We have found that Zone Alarm, Norton Internet Security and other Internet Security software often creates a problem with the chart, because it tries to block the data that the chart needs to update. We would like advise you first try to disable your Internet Security software for a period of time, if the problem is resolved, we can safely assume that it is the Internet Security software that is causing the problem.
If we can discover that the trouble is related to the internet security software, please enable the following IP addresses in your Internet Security software. These are the IPs that the chart needs to access to get data from our server:
From 65.119.248.1 all the way through to 65.119.248.255
Please note, later versions of certain Internet security software such as Norton's no longer require entering IP addresses. You only need to change the settings of the charting software to "permit" from within the Internet security software. For more information on configuring your Internet security software, please contact the software vendor for the product you are using.